FAQ Page

/FAQ Page
FAQ Page 2018-06-28T12:45:21+00:00
What currencies and countries are usable with your software? 2016-10-23T21:06:30+00:00

ShopLi uses Magento which works in almost every country and every currency. It is determined on the payment gateway you integrate and use.

What does ShopLi do? 2016-10-23T20:06:11+00:00

ShopLi provides you with the complete ecommerce solution, from setting up an online store to sell your goods or setting up an online catalogue to showcase your goods more effectively. Our developers also integrate your payment gateway, integrate your preferred delivery company, set up and integrate social media .  ShopLi provides training to help you add and organize your products, and track and respond to orders.

How long will my website take to develop? 2016-10-23T21:10:27+00:00

Your eCommerce website usually takes 2 weeks to design and develop, depending on your eCommerce needs and that artwork and content for the design of the website are provided timeously.

Do I need technical knowledge? 2016-10-23T21:30:30+00:00

Starting an online store or online catalogue is uncomplicated. ShopLi uses Magento which is a very user friendly. We also train you so that you will be able to manage and run your online store.

Do you offer training? 2016-10-23T21:33:58+00:00

When your online store is designed and developed, ShopLi will train you on how to manage your online store. You will be trained on how to manage your products and process sales and orders so that you can run your online store independently. We also provide email support during working hours and are always happy to assist you.

Do I get email accounts? 2016-10-23T21:39:31+00:00

Our eCommerce packages includes 10 email accounts. This makes your business much more credible and professional. Our ShopLi developers will create up to 10 email addresses of your choice. You will be emailed all login details. Your email addresses will only be active once your online store or catalogue is live.

How can I contact you if there is a problem with my online store or catalogue website? 2016-10-23T21:44:21+00:00

In the rare event that you are experiencing any problems, you may contact our efficient support team via phone, or email. You can call us on 086 110 5741, or email info@shopli.co.za. A consultant will contact you via phone or email in no longer than 24 hours.

Do you integrate with payment gateways? 2016-10-23T21:14:18+00:00

Yes. ShopLi integrates your eCommerce website with several payment gateways such as Payfast, Paypal and VCS. A payment gateway is a gateway that authorizes credit card, or direct payments, processing for purchases made online. Each payment gateway works differently and charges different rates.

Will you support me after my site is live? 2016-10-26T15:33:25+00:00

ShopLi supports your site with regular updates and maintenance. We have consultants and a support team as well, should you require any assistance.

Does your software support shipping? 2016-10-26T15:36:56+00:00

Yes. Our system supports shipping and delivery. We integrate your delivery company of choice and test the checkout to ensure that the checkout process is seamless to avoid abandoned carts.

How do payment gateways work? 2016-10-23T21:46:21+00:00

A payment gateway works like a credit card machine, you are not charged a monthly premium but you pay a small fee for every transaction. A payment gateway authorizes the credit card or direct deposit and processes a purchase.

Can anyone log into my site? 2016-10-26T15:42:55+00:00

No. You need a username and password to gain access to the back end of your site. Once your site is designed, you will be given a login which includes a username and password.

Are payments secure? 2016-10-26T15:50:20+00:00

Payments are secure. You would choose a payment gateway for us to integrate into your online store. Different gateways allows your customers to pay via different payment options such as credit cards, mobicred, Bitcoin or EFT.

Are your websites mobile friendly? 2016-10-26T15:53:36+00:00

Yes. Our websites are fully responsive, which means they are mobile friendly and can work on all electronic devices. People now use different devices to shop online so it is vital to ensure a pleasant online shopping experiences.

Do I design and develop my eCommerce sites? 2016-10-26T15:59:15+00:00

No. ShopLi has designers and developers with several years of experience. Our motto is you do what you do best and let us do what we do best. We guarantee you a beautiful, mobile-friendly online store or catalogue to convert online window shoppers into customers.

How many products can I add on my catalogue website? 2016-10-26T16:56:39+00:00

ShopLi does not limit the number of products you add onto your website. You may add as many products onto your online store or catalogue as you wish.

How do I sign up? 2016-10-26T16:59:00+00:00

Signing up is very simple. Click on the sign up link and fill in your details. Our friendly consultants will contact you in no less than 12 hours.

Can I choose my own domain? 2016-10-23T20:59:30+00:00

Yes. You may choose your own domain. ShopLi will check if it is available and will register it on your behalf.

If you already have a domain, we will gladly transfer it to our servers.

What is the difference with an online store and catalogue website? 2018-06-28T12:45:22+00:00

An online store allows you to sell online. You are able to show the amount of stock you have, the different colours, the different sizes and any other valuable information. You are also able to upload photos showing different views of your products.

A catalogue website allows you to showcase your products more effectively online. You are also able to show the amount of stock you have, the different colours, the different sizes and any other valuable information. You are also able to upload photos showing different views of your products. The beauty of an online catalogue is that it is interactive. A person has a call to action that opens up a query page immediately limiting the amount of clicks they need to make.

Can I change from a catalogue to an online store and vice versa? 2016-10-26T17:28:31+00:00

Yes. We understand that not everyone is ready to start selling online but would like to head in that direction and rather start an online catalogue. When you are ready to start selling online, ShopLi will change your catalogue to an online store and vice versa at no extra cost.

What eCommerce marketing do you do? 2016-10-23T20:39:07+00:00

ShopLi takes care of Google AdWord campaigns. We have certified Google AdWord specialists who consult and help set up campaigns to drive traffic to your online store or online catalogue. We also set up your social media or improve the design ensuring it is mobile friendly and directs people to your online store. ShopLi also provides email marketing consulting, one of the most affordable and effective marketing tools.